Cancellation policy

Some items in our store are offered as a subscription. This cancellation policy explains how you can change, pause or cancel these purchases.

Subscriptions

When you buy a subscription you'll receive repeat deliveries, based on the frequency you choose at checkout. Your payment details are stored securely and you'll be charged automatically for each delivery.

You're in control of your subscription at all times. From your subscription account you can:

• Skip a delivery
• Pause your subscription
• Change your delivery frequency
• Swap the products in your order
• Update your delivery address or payment details
• Cancel your subscription

You can manage your subscription using the link in your subscription confirmation email, or by logging in to your account.

Any changes need to be made at least 48 hours before your next scheduled delivery date. Changes made after that point will apply to the delivery after next, as your order may already be with our fulfilment team.

There's no minimum term and no cancellation fee. If you'd rather we handled it for you, email hello@paleofoodscompany.co.uk with your order number and we'll sort it.

Build Your Own Box

You can buy a box as a one-off order or as a subscription. One-off boxes are treated as a standard order. Subscription boxes follow the terms above, and you can change what's in your box between deliveries.

Returns and refunds

Cancelling a subscription stops future deliveries. If you want to return something that's already been sent, see our returns policy for full details.

Last updated: August 2026